Improvements
Record nonconformities, complaints and improvements, contain them, work them to root cause with 8D, 5 Whys, Fishbone or Fault tree, and close them only after the corrective action is verified effective.
The problem
CAPAs stall with no owner. A nonconformance is raised, a quick fix is applied, and the root cause analysis never happens because nothing forces it. At the audit, the open items list is longer than anyone expected.
How the software handles it
Nonconformities, customer complaints and improvement ideas are recorded in one place.
Containment actions are recorded first, with the person responsible.
Root cause analysis uses 8D, 5 Whys, Fishbone or Fault tree, and the method and its working stay on the record.
Corrective actions carry an owner and a due date, and closure requires an effectiveness verification.
A SCAR can be raised to a supplier directly from the nonconformance.
After closure the report is sealed and printable.
The dashboard shows open items by age and owner. Custom fields capture what your process needs.
What the auditor sees
- The containment record and who carried it out.
- The root cause analysis with the method used.
- The corrective action, its owner, and the effectiveness check that closed it.
- The sealed report for every closed item.
Related standard clauses
| Standard | Clause | What it asks for |
|---|---|---|
| ISO 9001:2015 | 8.7 | Control of nonconforming outputs |
| ISO 9001:2015 | 10.2 | Nonconformity and corrective action |
| ISO 13485:2016 | 8.5.2 | Corrective action |
| ISO/IEC 17025:2017 | 8.7 | Corrective actions |
| IATF 16949:2016 | 10.2.3 | Problem solving |
How we configure it with you
Map your process
Your processes are mapped in Processes as they run, with named owners and the forms and approvals your team already uses, instead of starting from a generic template.
Configure the modules
Fields, checklists, terminology and routing are configured to match your operation. The software speaks your language, not software jargon.
Onboard your standards
Catalogue standards are switched on. Customer-specific or internal standards are imported from a workbook as custom standards. Every clause links to the modules and evidence that satisfy it.
Deploy to the floor
Roll out with training campaigns, competency records and evidence capture, with a certified consultant reviewing the configuration through to your audit.
See how CAPA closes the loop with a certified consultant
Tell us how this part of your operation runs today. You will get a clear read on what the module changes on Monday morning, and what the auditor will see.
We reply within one business day
