Supplier Quality
Supplier onboarding with approval gates, scorecards, SCARs, supplier audits and self-assessments, APQP, PPAP and FAI, and PFMEA, Process Flow and Control Plan kept linked. Suppliers respond through a portal with no access to your internal data.
The problem
SCARs, PPAP and FAI packages live in email threads. Supplier responses arrive late, in the wrong format, and the record of what was asked and when is scattered across three inboxes.
How the software handles it
Supplier onboarding moves through approval gates.
Scorecards and performance reports track each supplier over time.
A SCAR is raised from a nonconformance and sent to the supplier.
Supplier audits and self-assessments are scheduled and recorded.
APQP, PPAP and FAI packages are tracked per supplier and part.
PFMEA, Process Flow and Control Plan stay linked to each other, so a change in one is visible in the others.
Change and deviation requests are recorded and decided in the system.
Suppliers sign in to the portal with an email code. They answer SCARs, PPAP and APQP items, audits, self-assessments and document requests from a task inbox, and never see your internal data.
What the auditor sees
- The approved supplier list with qualification status and the expiry of compliance documents.
- Scorecards and the evaluation history.
- Every SCAR with the supplier's response and the closure decision.
- PPAP, APQP and FAI packages with their approval status.
- The PFMEA, Process Flow and Control Plan for a part, and the links between them.
Related standard clauses
| Standard | Clause | What it asks for |
|---|---|---|
| ISO 9001:2015 | 8.4 | Control of externally provided processes, products and services |
| IATF 16949:2016 | 8.4.2.4 | Supplier monitoring |
| IATF 16949:2016 | 8.3.4.4 | Product approval process |
| IATF 16949:2016 | 8.5.1.1 | Control plan |
| AS9100D | 8.4 | Control of externally provided processes, products and services |
| AS9100D | 8.5.1.3 | Production process verification |
| ISO 13485:2016 | 7.4 | Purchasing |
How we configure it with you
Map your process
Your processes are mapped in Processes as they run, with named owners and the forms and approvals your team already uses, instead of starting from a generic template.
Configure the modules
Fields, checklists, terminology and routing are configured to match your operation. The software speaks your language, not software jargon.
Onboard your standards
Catalogue standards are switched on. Customer-specific or internal standards are imported from a workbook as custom standards. Every clause links to the modules and evidence that satisfy it.
Deploy to the floor
Roll out with training campaigns, competency records and evidence capture, with a certified consultant reviewing the configuration through to your audit.
Further reading
Anthony Mannella writes about quality management for Canadian Metalworking.
Talk about supplier quality with a certified consultant
Tell us how this part of your operation runs today. You will get a clear read on what the module changes on Monday morning, and what the auditor will see.
We reply within one business day